New framework shapes quality experience for volunteers
The first study on the volunteer experience here has found that the top two reasons why volunteers continue to give their time and effort are the difference they are making and because they believe in what the organisation stands for. The study by the SMU Lien Centre for Social Innovation and the National Council of Social Service polled 180 volunteers from 112 social service agencies. The study was done to help enhance the volunteering experience in the social service sector and improve volunteer retention rates. The study recommended that groups pay attention to volunteers’ life stages and made suggestions on how to improve the employment prospects of young adult volunteers. The results were released at SMU on Monday.