Customers more satisfied with finance sector

The SMU Institute of Service Excellence (ISE) released the Finance and Insurance industry sectors’ findings from the Customer Satisfaction Index of Singapore (CSISG) 2022 national study on Tuesday (Apr 11). The latest results showed that customer satisfaction with the finance sector in Singapore has increased amid steps by banks to boost their online banking security, while there is less interest in newcomer digital banks. The survey found that customer perceptions of quality were driven by considerations of whether banks had their best interests at heart, and whether products and services were available when they wanted them.