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Customers keen to try out new digital banks
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SMU in the News
Customers keen to try out new digital banks
29 Apr 2020
A survey conducted by the SMU Institute of Service Excellence revealed that 43.3 per cent of current banking customers are willing to try the new digital banks which will operate entirely online without any physical branches.
Source
The Business Times
20200429-BT-CustomerSatisfactionIndex-06-36x20-D.pdf
570.65 KB
