?S'pore to outlive MM Lee and even his own party'
Singapore will survive beyond MM Lee Kuan Yew, says SMU Chairman Ho Kwon Ping and Prof Kishore Mahbubani. They were speaking at an event organised by…
Customer satisfaction: Service sector has its work cut out
Despite millions of dollars spent and a national campaign, the level of customer service in Singapore lags behind that of regional competitors like…
SIA will not cut back on training
At the announcement of the latest Customer Satisfaction Index of Singapore (CSISG) at SMU, Singapore Airlines (SIA) CEO Chew Choon Seng said…
Value beyond the smile
Practice Assistant Professor Marcus Lee, the academic director of SMU's Institute of Service Excellence which conducted the annual Customer…
Singapore customer satisfaction levels dropped
A study by SMU's Institute of Service Excellence showed that customer satisfaction levels here have dropped slightly in 2008 compared to that of 2007.
Customer satisfaction levels drop in Singapore, survey finds
A study by SMU's Institute of Service Excellence showed that customer satisfaction levels here have dropped slightly in 2008 compared to that of 2007.
Customer satisfaction falls in Singapore
The level of customer service in Singapore lags behind that of regional competitors like Hong Kong and South Korea, according to the latest Customer…
Satisfaction levels dropped
All eight sectors surveyed by the Institute of Service Excellence at SMU registered a decline in satisfaction scores for 2008.
Satisfaction levels worse than year before
Consumers gave Singapore only 67.8 compared to 68.7 the year before, according to a customer satisfaction study by SMU.
Singapore firms must have holistic approach to customer service
According to SMU's latest Customer Satisfaction Index, all three drivers of customer satisfaction have dropped in Singapore ? namely expectation,…
