Customer satisfaction levels down
Conducted by SMU's Institute of Service Excellence, the customer satisfaction index survey found a drop in customer satisfaction across all eight…
What I'm willing to do while waiting for a job
Third-year economics student at SMU Jason Zhou, writes that he would not hesitate to reject an unpaid internship.
Strategies for marketing in a recession
Harvard Business School don, Professor John Quelch says in a recession consumers have become more value-oriented. He was in Singapore to deliver a…
Marketing in a recession
Some companies fare better than others during a depressed economic climate, but those that scrutinise shifting customer needs and adjust their…
Does it pay to throw cash at sports teams?
Larry Haverkamp, adjunct faculty at SMU's School of Economics, says his statistics class has completed their team project where they looked at money…
SMU releases results for second national customer satisfaction study
[20 April 2009] SMU releases results for second national customer satisfaction study The Customer Satisfaction Index of Singapore, developed by…
Mediation is effective dispute resolution method
Chief Justice Chan Sek Keong said that mediation in Singapore has achieved 74% success rate at the launch of the Centre for Dispute Resolution at SMU.
Tough times not all bad
In her regular column, Director of National Neuroscience Institute Lee Wei Ling says she was heartened to read that one SMU graduate was willing to…
President's Command Performance
Associate Professor of English Literature Kirpal Singh comments on Edwin Thumboo, a n award-winning Singaporean poet and academic who is regarded as…
3 in 10 scholars polled say they're unhappy
What can Singapore do about the unhappiness of its brightest young talent? SMU's Associate Professor of Organisational Behaviour and Human Resources…
