Obama's 100 days
John Donaldson, Assistant Professor of Political Science at SMU, assesses the presidential report card and what it says about Mr Obama's style of…
Obama's first 100 days
SMU Assistant Professor Ilya Farber commented on President Barack Obama's style in engaging China and East Asia in his first 100 days.
Bankruptcy petitions and orders holding steady
Themin Suwardy, associate dean of the School of Accountancy at SMU, said the 'pre-emptive strike by the government to subsidise wages, reduce rental/…
Obama's 100 days in office
Assistant Professor Ilya Farber commented on President Barack Obama's strategies to tackle challenges such as the economic crisis and global swine…
Good service isn't everything
Marcus Lee, academic director of ISES at SMU explains that 'customer satisfaction is not customer service'. Rather, a holistic approach is needed to…
Leveraging on the customer satisfaction index of Singapore to enhance competitiveness
Jointly developed by SMU's Institute of Service Excellence and WDA, the CSISG measures and reports the customer satisfaction levels across various…
Trying a different route
SMU Associate Professor of Finance Jeremy Goh comments on SBS Transit and Vicom's "sensitivity" to the current economic climate as both companies…
In search of the right service formula
In an interview with BT, Claes Fornell, the man behind the American Customer
Spreading the flow
IE Singapore has partnered industry players and SMU to set up the International Trading Institute (ITI), the first of its kind in the world with a…
Happy customers will ring your till
The Customer Satisfaction Index of Singapore 2008 (CSISG 2008) by the Institute of Service Excellence at SMU showed that all eight economic sectors…