Obama's first 100 days
SMU Assistant Professor Ilya Farber commented on President Barack Obama's style in engaging China and East Asia in his first 100 days.
Obama's 100 days in office
Assistant Professor Ilya Farber commented on President Barack Obama's strategies to tackle challenges such as the economic crisis and global swine…
Obama's 100 days
John Donaldson, Assistant Professor of Political Science at SMU, assesses the presidential report card and what it says about Mr Obama's style of…
Bankruptcy petitions and orders holding steady
Themin Suwardy, associate dean of the School of Accountancy at SMU, said the 'pre-emptive strike by the government to subsidise wages, reduce rental/…
Most local professorships are joint efforts
SMU ? with the shortest history among the local universities ? has seen alumni contributing towards scholarships for undergraduates rather than…
Trying a different route
SMU Associate Professor of Finance Jeremy Goh comments on SBS Transit and Vicom's "sensitivity" to the current economic climate as both companies…
Happy customers will ring your till
The Customer Satisfaction Index of Singapore 2008 (CSISG 2008) by the Institute of Service Excellence at SMU showed that all eight economic sectors…
Good service isn't everything
Marcus Lee, academic director of ISES at SMU explains that 'customer satisfaction is not customer service'. Rather, a holistic approach is needed to…
In search of the right service formula
In an interview with BT, Claes Fornell, the man behind the American Customer
Good service will steer SIA through rough times
Speaklng at the announcement of the latest Customer Satisfaction Index of Singapore at Singapore Management Universily recently, SIA chief executive…
