Patient satisfaction with public hospital services dips
A survey last year found that 74% rated service standards in public hospitals as excellent or good, down from 76% the year before, echoing the…
Compassionate capitalism
Mr Narayana Murthy, founder-chairman of Indian IT services giant Infosys Technologies and is also SMU board of trustee, is convinced that a…
Hard truths on responsible selling
Harvard marketing guru Professor John Quelch, who gave a talk at the SMU recently, is featured on Table Talk about marketing in China and branding…
Nightlife: Still happening
Jorg Dietzel, CEO of Jorg Dietzel Brand Consultants and an adjunct faculty at SMU, says that people are looking for an escape from their daily…
'Old' media has place in new media
Some students from SMU's Technology and World Change course had their papers published in a book titled Technology In A Changing World. Adjunct…
Lest fatigue sets in...
Avian flu researcher Assistant Professor Steven Ney says that the Government is right to ease off the alert status until more data is available.
S'pore: A service gem in the making
Professor Robert Johnston, a specialist in Service Excellence at UK's Warwick Business School, referred to the SMU's Satisfaction Index this year…
Should religious conservatism be allowed to dictate the rules of secular society?
Assistant Professor Eugene Tan discusses the issues of whether a line needs to be drawn between religious and secular space in a multi-religious,…
Hong Kong most affected by new aerospace hub
Assistant Professor Terence Fan commented that the planned Taoyuan Aerotropolis in Taiwan is unlikely to compete head to head with Changi Airport.
PERC says S’pore and HK best placed to cope with possible H1N1 pandemic
Assistant Professor Steven Ney at the School of Social Sciences said the high education level of people in Singapore and Hong Kong was an important…