Year at the museums
The National Heritage Board is going big on local content while keeping up the global blockbuster attractions this year. Highlights include the fifth…
Bad performance by public hospitals?
The latest Customer Satisfaction Index of Singapore compiled by SMU's Institute of Service Excellence revealed that public hospitals scored 67.1…
Customer satisfaction level inches up - a bit
The Customer Satisfaction Index of Singapore reached 68 out of 100 for 2009, up marginally from 67.8 in 2008 with the healthcare and finance sectors…
2009 customer satisfaction up slightly: poll
Customer satisfaction levels in Singapore rose slightly last year, according to a survey of more than 30,000 respondents. SMU's Institute of Service…
Banks, hospitals do better
The finance and healthcare sector pulled up last year's national score to 68 out of 100 ? from 67.8 in 2008 ? in the Customer Satisfaction Index of…
Consumers still dissatisfied with last year's service standards
Consumers gave service standards across eight key economic sectors an overall score of 68 points last year, a slight improvement over the previous…
Better service? but still some way to go
The Institute of Service Excellence at SMU which compiled the Customer Satisfaction Index of Singapore, said that customer satisfaction depends more…
$11.8b in Singapore last year
Singapore's position as a hub of choice for global companies spurred better than expected investment numbers as foreign corporations continued to…
Nanyang Business School ranked 27th in the world
SMU saw its first batch of MBA students graduate only in December last year and hence was not included in the ranking.
NTU's smiling, but a setback for NUS
The Nanyang Business School's MBA programme has again been placed among the top 30 in the world by the Financial Times (FT). It came in 27th - down…
