Improvement seen in service levels: report
According to the latest Customer Satisfaction Index of Singapore (CSISG) report released by SMU's Institute of Service Excellence (ISES) yesterday,…
Improvement in consumer satisfaction for Tourism and F&B industries
After two consecutive years of having their consumer satisfaction index slide, Singapore's tourism and F&B industries are finally reversing the…
Upturn in consumer satisfaction in the Tourism and F&B sectors
Consumer satisfaction index for Singapore's tourism and F&B industries, which has gone down for two years in a row, is now on the upswing.…
OCBC's Conner warns of Basel III downside
New rules that require banks to hold more capital don't address the problem of lax credit checks that caused the recent financial crisis, OCBC Bank…
Banks reeling from super-low interest rate environment
Low interbank rates are putting severe pressure on the lending margins of banks in Singapore, OCBC Bank chief executive David Conner said yesterday,…
Customer satisfaction in tourism, hotel and accommodation sector improves
The tourism, hotels and accommodation services (THAS) sector has reversed a two-year decline in its customer satisfaction scores, rising by more than…
Host Family Programme help international students adapt to new life
One of SMU's initiatives by its International Students Unit to help new international students integrate into their new life here is featured. Three…
Proposal to subsidise wages of the elderly clinches top prize
Team Uni, which comprised members from National University of Singapore, Nanyang Technological University and Singapore Management University, won…
Volunteer work: A commitment beyond school years
On SMU making its students do 80 hours of community service as a condition of graduation, YouthInk writers discuss how community service should be…
An enthralling Samba performance
SMU's Samba Masala, a fusion percussion group specialising in Brazilian and Asian rhythms, wowed the audience with their performance at the Coburg…
