Patients of key private medical players polled in the final quarter of last year were less satisfied with Parkway Group, Thomson Medical and Raffles Medical's hospitals than they were a year ago. Academic director [Asst Prof (Practice)] Marcus Lee said that ISES analysis showed that the key factor behind patients' lower satisfaction with private hospitals in 2010 was a drop in perceived value, in other words, the extent to which they thought they were getting their money's worth.
The Business Times