SMU study: Strengthening branding is more effective than price cuts
In the study conducted by the Institute of Service Excellence, the customer satisfaction score for retailers rose significantly. Leading the pack…
Goh Meng Seng: unable to convince Tony Tan and Nicole Seah to contest Tampines
Assistant Professor Eugene Tan said that Nicole Seah won over many young voters while Tony Tan-Hazel Poa were able to convince the PMETs.
Has service quality really improved in Singapore?
Satisfaction for the Retail sector hit a record high according to the latest Customer Satisfaction Index of Singapore (CSISG), released by the…
Singapore polling officer says defaced votes can still be valid
According to the Parliamentary Elections Act, Asst Prof Eugene Tan said only when no mark is made on the ballot or the marks are inconclusive will it…
Ashwin quits S-League
SMU business undergraduate Ashwin Tiwari called it quits after four months into his maiden S-League season in view of his hectic school schedule.
Observers: Grace Fu or Josephine Teo next female Ministers?
Assistant Professor Eugene Tan said that MP Josephine Teo, being from the labour union, might have a conflict of interest should she be deployed to…
Customers happier with retailers here
Caroline Lim, director of the Institute of Service Excellence at SMU, said that the Customer Satisfaction Index of Singapore's additional questions…
Observers: ways to get Ong Ye Kung into Parliament
Assistant Professor Eugene Tan suggested that Ong Ye Kung could be appointed political secretary concurrently with his NTUC position and if he wins…
Thailand: Top of the Gulf Regatta has 300 sailboats
SMU's two teams were sixth and seventh in Class 6 of the Top of the Gulf Regatta held on Tuesday.
Workers' Party banking on Chen
Assistant Professor Eugene Tan said that typically the PAP has the creme de la creme and in this particular instance, one could say that this is one…