Productivity and satisfaction can go hand in hand
Productivity is the buzzword of the moment, the much vaunted solution for businesses fretting over thinner margins and trouble hiring. But as…
Social media seen boosting complaints
Great expectations and a rise in the number of feedback channels available to consumers have meant one thing for Singaporeans - they are becoming…
IIM-B signs MOU with Singapore Management University in management research
Singapore Management University (SMU) and Indian institute of Management Bangalore (IIMB) have signed a memorandum of understanding (MOU) in…
Customer satisfaction with telcos inching up with better service
With a mobile penetration rate of 150 per cent, Singapore is a city with far more handphones than people. This has been both boon and bane for telcos…
26 May Hougang by-election follow-up report
SMU Assistant Professor of Law Eugene Tan was of the opinion that if Desmond Choo can show his support to facilitate the upgrading plans in Hougang,…
Local brewery thirsts for global success
Commenting on the challenges of getting local brands on the global stage, Mr Marcus Lee, academic director at the SMU Institute of Service Excellence…
Car buyers big drag on retail score
Both industry players and researchers behind the Customer Satisfaction Index of Singapore (CSISG) agree that higher car prices - bumped up by recent…
Wooing shoppers and keeping tills ringing
Shoppers are less pleased with the retailers they buy from than they were a year ago, the latest CSISG for Retail shows. To be fair to department…
26 May Hougang by-election follow-up report
SMU Assistant Professor of Eugene Tan commented that no matter how good the ruling party's election campaign or their candidates were, there would be…