Social media seen boosting complaints

Great expectations and a rise in the number of feedback channels available to consumers have meant one thing for Singaporeans - they are becoming more vocal and are fully embracing their oft-quoted moniker "Complain Kings?. According to figures from the latest Customer Satisfaction Index of Singapore (CSISG) by ISES, complaint rates for the retail sector jumped 80 per cent from 1.5 per cent to 2.7 per cent, while complaint rates for the info-comm sector rose from 9.1 per cent to 16.3 per cent - an increase of 79.1 per cent from 2011.