Relook link between low wages and foreign workers
Associate Dean of the SMU School of Economics Hoon Hian Teck wrote about the need to relook at the link between low wages and foreign workers. He…
Growing human capital ecosystem
SMU is one of the “strategic” partners of the Human Capital Leadership Institute (HCLI), with the government wanting it to play a big role in…
S'pore ranked No 2 in global talent index
According to the Global Talent Competitiveness Index, a joint research project conducted by the Human Capital Leadership Institute of Singapore and…
Singapore No. 2 in nurturing talent: Study
The Human Capital Leadership Institute of Singapore has jointly compiled a ranking showing that Singapore is the second most attractive destination…
Customers happy with F&B, tourist services
According to the third quarter survey by the Institute of Service Excellence at SMU (ISES), overall customer satisfaction with the food and beverage…
Customer satisfaction with tourism, F&B sectors hits record high
According to the Institute of Service Excellence at SMU (ISES), customer satisfaction with the tourism and food and beverage (F&B) sectors rose…
Satisfaction scores for tourism and F&B sectors hit new highs
According to the Institute of Service Excellence at SMU (ISES) Customer Satisfaction Index, the tourism sector achieved a score of 74.5, the highest…
Restaurant goers are quite happy
According to the latest Institute of Service Excellence at SMU (ISES) Customer Satisfaction Index of Singapore (CSISG), food and beverage (F&B)…
Hotels, eateries are keeping the customer satisfied: Poll
According to the Customer Satisfaction Index released by the Institute of Service Excellence at SMU (ISES), restaurants and hotels are keeping…
Winning the Data Security Arms Race
In the era of smartphones and tablets, SMU Associate Professor Ding Xuhua predicts that the battle between data security experts and hackers will…