Singapore, 9 February 2011 (Wednesday) The Institute of Service Excellence at the Singapore Management University (ISES) (卓越服务研究所) announces Singapore's customer satisfaction score for 2010 that measures customer satisfaction across eight key economic sectors. In spite of improvements in perceived service quality, Singapore's national customer satisfaction score for 2010 stands at 67.2 out of 100, down from 68.0 in the last study in 2009.
[15 December 2010]
SMU and ICPAS ink MOU to benefit Accounting sector and the economy
Responding to recommendations made by the Committee to Develop the Accountancy Sector (CDAS), the collaboration will cover thought-leadership research, and in particular, tap the pulse of business leaders on their business outlook
[6 December 2010]
SMU appoints James T.H. Tang as Social Sciences Dean
International relations expert and well-known scholar on Chinese foreign policy and international politics in Asia-Pacific, Professor James T.H. Tang of the University of Hong Kong will take up position in SMU from January 2011
[23 November 2010]
UOB-SMU Entrepreneurship Alliance To Extend Focus Into Family Business
The Centre aims to better serve the SME community through applied research, case studies and surveys
[12 November 2010]
SMU inks 5-year service excellence collaboration with Kyoto University
The Institute of Service Excellence at SMU will partner Kyoto University's Graduate School of Management in this pioneering collaboration
[29 October 2010]
Wilmar gives S$5m to the Lee Kuan Yew Global Business Plan Competition
This endowed gift will support the competition, named after modern Singapore' s visionary founder, in perpetuity
- Read more about Significant increase in customer satisfaction for Hotels and Attractions sub-sectors
[25 October 2010]
Significant increase in customer satisfaction for Hotels and Attractions sub-sectors
Both Food & Beverage, and Tourism, Hotels & Accommodation Services sectors reversed trend of declining satisfaction scores but more efforts are still required of businesses to meet customer expectations which are fast rising over time.
[11 October 2010]
SMU Celebrates One Million Hours of Community Service
Singapore, 11 October 2010 (Monday) - The Singapore Management University (SMU) celebrates its 10th anniversary this year with Photos of Inspirat10n - a photo exhibition which tells the heartwarming story of the extraordinary journeys taken by SMU students in community service projects over the last 10 years.
[24 September 2010]
SMU launches EMBA programme with a S'pore-China-India-US tie-up
The 13-month modular EMBA programme is designed for the busy professional while offering them exposure in Singapore, China, India and the US
[17 September 2010]
Singapore's first batch of graduates from the SMU-SingHealth Graduate Diploma in Healthcare Management & Leadership
Singapore, 17 September 2010 (Friday) – The Singapore Management University (SMU) and Singapore Health Services (SingHealth) is proud to present Singapore's pioneer batch of graduates from the SMU-SingHealth Graduate Diploma in Healthcare Management and Leadership.