Keeping more local customers satisfied
Findings from the 2017 third quarter Customer Satisfaction Index of Singapore (CSISG) for the Food & Beverage and Tourism industries released by…
Yip inspires squad members before Dubai Games
SMU alumna and three-time Paralympic gold medallist Yip Pin Xiu is serving as Singapore's chef de mission for the Singapore's Asian Youth Para Games…
AdvocAid tells the stories of those who need help
SMU Assistant Professor of Strategic Management Kenneth Goh co-founded AdvocAid – a new non-profit organisation – with the aim of verifying and…
Creating new value through smart innovation strategies
In a commentary, Professor of Organisational Behaviour and Human Resources Thomas Menkhoff, who is also the Academic Director of SMU's Master of…
SMU students invent sensors that reveal bicycle parking zones and remaining lots
A group of SMU School of Information Systems’ (SIS) students spent two months to develop the "Beacon Pancakes" – a sensor which uses the Bluetooth…
Make innovation work by overcoming the ingroup-outgroup bias
In a commentary, Professor of Organisational Behaviour and Human Resources Thomas Menkhoff, who is also the Academic Director of SMU's Master of…
Delaying entering the university to venture into the business world
SMU student Zeng Xin Yi, who is currently studying accounting and business management at the University, took the unconventional route of setting up…
Customer service evolves through the generations
In a commentary, SMU’s Institute of Service Excellence (ISE) Executive Director Neeta Lachmandas noted that the results of the recent Customer…
SMU study: Excessive waiting time for food causes F&B sector to lose return customers
SMU’s Institute of Service Excellence (ISE) released the 2017 third quarter (Q3) Customer Satisfaction Index of Singapore results for the food &…
More satisfied customers in tourism and F&B sectors in Q3
SMU’s Institute of Service Excellence (ISE) released the 2017 third quarter (Q3) Customer Satisfaction Index of Singapore results for the food &…
