Going digital enhances customer satisfaction
In a full-page feature about the Customer Satisfaction Index of Singapore (CSISG) released by the Institute of Service Excellence (ISE) at SMU, Mr…
The importance of keeping customers satisfied
In a full-page feature about the Customer Satisfaction Index of Singapore (CSISG) released by the Institute of Service Excellence (ISE) at SMU, ISE…
Info-comms shows significant improvement
In a full-page feature about the Customer Satisfaction Index of Singapore (CSISG) released by the Institute of Service Excellence (ISE) at SMU, ISE…
Department stores offering online services see happier customers
In a full-page feature about the Customer Satisfaction Index of Singapore (CSISG) released by the Institute of Service Excellence (ISE) at SMU, ISE…
Shanmugam: Discover the challenges in the legal industry
SMU's Commencement ceremony was held on its own campus for the first time, at its new School of Law building which opened earlier this year. The…
Be prepared to adapt to economic, legal changes
SMU's Commencement ceremony was held on its own campus for the first time, at its new School of Law building which opened earlier this year. The…
Steps taken to stay ahead in legal sector
Singapore's legal sector has taken steps to stay relevant, said Law Minister K. Shanmugam yesterday, including being a thought leader in ASEAN and…
Twin brothers overcome adversities and graduate from SMU together
Twins Darren and Barry Yuen not only look identical, they also share the same interests. They have been studying in the same institution and taking…
Be ready to adapt to changes, Shanmugam tells law grads
SMU's Commencement ceremony was held on its own campus for the first time, at its new School of Law building which opened earlier this year. The…
Commentary: Airlines should communicate with empathy when flight delays occur
SMU Assistant Professor of Corporate Communication (Practice) Yeo Su Lin wrote a commentary about the way airlines handle flight delays. She…
