In the Customer Satisfaction Index of Singapore (CSISG) survey done in 2013 by the Institute of Service Excellence at SMU, Raffles Hospital scored the highest customer satisfaction rating in the healthcare sector. Among the private and restructured hospitals, Raffles Hospital was rated 73.6 – above the sub-sector average of 72.2 across all sectors. Dr Prem Kumar Nair, General Manager of Raffles Hospital, said: “We are very pleased to have topped the 2013 CSISG results for the healthcare sector. This achievement is testimony to the teamwork and co-operation among our staff who have worked hard to create a conducive environment for the comfort and recovery of our patients.”