NUS programme to help retrenched alumni
Following the footsteps of SMU, the NUS Business School Alumni Association has also announced a Business Advisers Programme identical to the one…
SLA gets new deputy chairman
Other SLA members who were reappointed for further two-year terms include Professor Pang Eng Fong from the Lee Kong Chian School of Business at SMU.
Chaly Mah appointed SLA deputy chair
Along with this announcement, SMU Practice Professor of Management Pang Eng Fong has also been re-appointed on a two-year term to the Singapore Land…
Staying competitive in trying times
The importance of service excellence to business growth has taken on added significance. Launched against the backdrop of a global economy still in…
Service that comes from the heart
Great service companies are undergirded by the right values and build a culture of upholding those values, said panellists at the ISES Global…
Innovation: the strategic differentiator
Benchmarking and innovation are ?two sides of a coin? says [SMU Chairman] Ho Kwon Ping, executive chairman of Banyan Tree Holdings. .
Managing customers for greater profits
Not all satisfied customers will be loyal customers, and not all loyal customers are profitable ones, said professor V Kumar in this talk on managing…
Building a strong brand is a strategy for success
Associate Professor Sundar Bharadwaj of Emory University, Wildlife Reserves chief executive Fanny Lai and Tan Chong Motors CEO Tan Eng Soon, provided…
Be aware of CSI nuances: panel
During a panel discussion at the ISES Global Conference on Service Excellence, five CSI specialists highlighted the various benefits of customer…
Shop online for a good cause
The Social Enterprise E-Development Project launches its online portal at Singapore Management University, Campus Green.
