Service excellence versus customer satisfaction
Gems and other organizations striving for excellence in service standards should begin to focus some training on the emotional quotient etiquette.…
Advising army generals on economics
The United Nations Under-Secretary and Economics and Social Commission Asia-Pacific (ESCAP) Executive Secretary Noeleen Heyzer along with Nobel Prize…
China must now win poorer states' support
Associate Professor Henry Gao of SMU School of Law saw China as 'using the climate change card to show it is really becoming a responsible world…
Even undergrads are getting tuition
Enterprising undergraduates like Alan Phua, a final-year business management undergraduate, has provided economics and accounting tuition for six…
Hot Bods
Gary Liang, an SMU business student, talks about his exercise regimen and diet for the Hot Bods column.
The only Malay MBA graduate at SMU
Former investment trader Muhd Haikal Abdul Majid is the only Malay among his pioneer class of MBA students at SMU. Haikal, who also holds an MSc in…
A roller-coaster ride for SWFs
Associate professor for finance Melvyn Teo expects sovereign wealth funds to continue to reduce their dependence on US and European assets, invest…
Soaring above Swan Lake
Dr Stephanie Burridge adjunct lecturer [of Dance: East and West] at SMU and editor of the Routledge Celebrating Dance In Asia And The Pacific book…
S'pore schools gear for future IT workforce
Students at the SMU School of Information Systems take over 50 per cent of their courses outside of their major. Such a scheme equips them with "a…
MOU on shipping training programme signed
An MOU for the training of industry professionals was signed between the international body representing professional shipbrokers, managers and…
