Furor over Ministers' pay; high civil servants' pay also in the spotlight
Asst Prof Eugene Tan comments that even as both ministers and high level civil servants serve the people, ministers have to shoulder greater…
Observers: President's salary should not be higher than Prime Minister's
Asst Prof Eugene Tan comments that even after the salary adjustment, the President's salary will still be the highest of all, so it may be time to…
Robinsons committed to service
Robinsons' mission is to provide customers with the highest level of customer service and customer satisfaction, as well as the best retail…
The customer is king for Borneo Motors
Borneo Motor's vision is to be the most customer-centric automotive retailer. Borneo Motors scored higher in the CSISG this year.
Customer happiness taking on greater significance
The Institute of Service Excellence at SMU's Customer Satisfaction Index of Singapore (CSISG) is being used by more companies in their in-house…
Quality playing a bigger part
ISES director Caroline Lim points out that fostering customer relationships rather than petty transactional relationships helps to build customer…
Room for improvement in local infocomm sector
StarHub has been engaging ISES to better understand the CSISG scoring and explore ways to raise its customers' satisfaction.
His long way home
On Aljunied MP Chen Show Mao, Asst Prof Eugene Tan said his credentials are typical of those identified with the PAP.
Heng Swee Keat: gathering feedback to review education policies
Education Minister Heng Swee Keat said that he had worked closely with the local universities when he was at MAS such as with SMU's Sim Kee Boon…
Ingersoll-Rand; Ingersoll Rand Underwrites Global Competition to Design a $300 House
SMU is among the competition partners which seeks seeks designs for affordable and sustainable housing for the world's poor.
