Heng Swee Keat: gathering feedback to review education policies
Education Minister Heng Swee Keat said that he had worked closely with the local universities when he was at MAS such as with SMU's Sim Kee Boon…
The customer is king for Borneo Motors
Borneo Motor's vision is to be the most customer-centric automotive retailer. Borneo Motors scored higher in the CSISG this year.
Singapore Management University Announces LLM Programme
SMU has announced it will offer an LLM programme beginning this autumn. Students will be able to specialise in Commercial Law, Dispute Resolution and…
Room for improvement in local infocomm sector
StarHub has been engaging ISES to better understand the CSISG scoring and explore ways to raise its customers' satisfaction.
Observers: President's salary should not be higher than Prime Minister's
Asst Prof Eugene Tan comments that even after the salary adjustment, the President's salary will still be the highest of all, so it may be time to…
Ingersoll-Rand; Ingersoll Rand Underwrites Global Competition to Design a $300 House
SMU is among the competition partners which seeks seeks designs for affordable and sustainable housing for the world's poor.
Customer happiness taking on greater significance
The Institute of Service Excellence at SMU's Customer Satisfaction Index of Singapore (CSISG) is being used by more companies in their in-house…
New ministerial pay package “should also look at average man's payâ€Â
Asst Prof Eugene Tan speaks of the challenges the ministerial pay review committee faces in having to balance the ability to continue to attract the…
His long way home
On Aljunied MP Chen Show Mao, Asst Prof Eugene Tan said his credentials are typical of those identified with the PAP.
Robinsons committed to service
Robinsons' mission is to provide customers with the highest level of customer service and customer satisfaction, as well as the best retail…