Retaining human touch vital for businesses
[At the recent Institute of Service Excellence at SMU (ISES) Global Conference on Service Excellence,] 77th Street founder and President Elim Chew…
A more active role for customers
Speaking at the Institute of Service Excellence at SMU (ISES) Global Conference on Service Excellence, Dr Jeremy Lim, Partner and Head of Asia…
New threats, new opportunities
At the recent Institute of Service Excellence at SMU (ISES) Global Conference on Service Excellence, SMU Provost and Deputy President (Academic…
Investigating the Economics of Childcare
Assistant Professor Christine Ho of the SMU School of Economics notes that childcare subsidies should be designed with the family in mind. Back to…
Resource Allocation: Is There a Fair Way to Slice Up the Pie?
SMU Professor of Economics Shurojit Chatterji designs mechanisms that countries can use to allocate their scarce resources more fairly and…
Good vs Greed: Balancing Social Norms and Financial Rewards
SMU Assistant Professor Liu Yanju examines how economic agents make decisions when faced with the choice of behaving ethically or increasing their…
“Singapore is an ideal hub”
SMU Vice President (Business Development & External Relations) Associate Professor Annie Koh discussed the merits of Singapore as a hub for…
Experts weigh in on improving fraud prevention
A recent survey by SMU and auditor KPMG shows that fraud incidents committed by employees have been on the rise in Singapore. They accounted for 58…
Exotic mix of Miss Universe Singapore 2014 finalists unveiled
SMU graduate Danielle Lin is one of the finalists in this year's Miss Universe Singapore beauty pageant. She is currently excited about training a…
Why mindful individuals make better decisions
SMU Associate Professor of Organisational Behaviour and Human Resources Jochen Reb’s co-author on the book Mindfulness in Organisations, wrote that…