Online channels and self-ordering kiosks becoming popular
An interesting finding of the annual Customer Satisfaction Index of Singapore study is that consumers here are increasingly taking to online channels…
Singapore consumer satisfaction at record high
A new survey by SMU's Institute of Service Excellence (ISE) revealed that the national score in the 2019 Customer Satisfaction Index of Singapore (…
Time for Singapore to address some uncomfortable questions on its migrant workers
In a commentary, SMU Associate Professor of Law Eugene Tan discussed the need for Singapore to address some uncomfortable questions on migrant…
A toolkit to deal with negative reactions in the Covid-19 crisis
In an invited commentary, SMU Behavioural Sciences Institute Director Professor David Chan discussed how the Covid-19 situation has produced various…
It won't be business as usual after Covid-19
In a commentary, SMU University Professor Arnoud De Meyer, who is also Chairman, Stewardship Asia Centre, discussed how the change in customer…
Helping the Singapore arts sector survive the Covid-19 crisis
In a commentary, SMU Assistant Professor of Arts and Culture Management Hoe Su Fern discussed the impact of the Covid-19 crisis on the Singapore arts…
Online course on thriving in isolation economy for struggling F&B business owners
SMU is offering a 15-hour online course tailored for people in the food and beverage industry, which has been hit hard by the coronavirus pandemic.…
Study: Inflation forecast by local residents on the upcoming year has fallen slightly to 3.1%
DBS and SMU Sim Kee Boon Institute for Financial Economics (SKBI) released its latest Singapore Index of Inflation Expectations (SInDEx) Survey which…
Commentary: Philippines’ COVID-19 fight depends on the exploitation of healthcare workers
In a commentary, SMU Assistant Professor of Sociology Yasmin Ortiga discussed the issues brought about by the Philippines' ban on overseas deployment…
Working together to beat the virus
In a commentary, SMU Associate Professor of Law Eugene Tan discusses how the unprecedented 3-in-1 Singapore Budget (Unity, Resilience and Solidarity…