Customer service evolves through the generations
In a commentary, SMU’s Institute of Service Excellence (ISE) Executive Director Neeta Lachmandas noted that the results of the recent Customer…
SMU study: Excessive waiting time for food causes F&B sector to lose return customers
SMU’s Institute of Service Excellence (ISE) released the 2017 third quarter (Q3) Customer Satisfaction Index of Singapore results for the food &…
More satisfied customers in tourism and F&B sectors in Q3
SMU’s Institute of Service Excellence (ISE) released the 2017 third quarter (Q3) Customer Satisfaction Index of Singapore results for the food &…
The struggle to prepare workers for a fast-changing world
In a commentary, SMU Adjunct Professor Joergen Oerstroem Moeller, who is also Visiting Senior Fellow with ISEAS Yusof Ishak Institute and Adjunct…
We are all responsible for our planet
In an invited commentary, SMU President Professor Arnoud De Meyer opined that citizens and businesses should be proactive and take up responsibility…
Singapore Management University and TCS renew iCity Lab partnership
The SMU-TCS iCity Lab have announced that SMU and Tata Consultancy Services (TCS) have extended their partnership for another three years until 2020…
Taste it, you'll like it
SMU Associate Professor of Marketing Sandeep R Chandakula co-authored a research paper “An Assessment of When, Where and Under What Occasions In-…
Vast horizons for the Singaporean population
In a commentary, SMU Associate Professor of Law Eugene Tan discussed the challenges facing Singaporeans from prolonged low fertility rates.…
Let's not condemn Singaporeans to extinction
In a feature article, SMU Dean of Students and Professor of Sociology Paulin Tay Straughan wrote that neglecting the need to increase the size of…
Wise up to the new old
In a commentary, SMU Associate Director Jiaming Ju from the Centre for Research on the Economics of Ageing (CREA) noted that while the elderly are…