Innovative ideas score for quality service
The Institute of Service Excellence at SMU is one of the multiple agencies supporting the Gems Up service drive, which is presenting the Singapore…
Trademark coffee gives café owner a 'high'
Sim Swee Choo opened 7Kickstart University Café at SMU in March this year, and now has 15 employees. She began her journey in the food and beverage…
Dream of conquering Everest still alive
SMU Economics graduate Seumas Yeo is part of the five-member Alumnaid Team Singapore Everest, which had to cut short its bid to become the third…
Chan siblings set to make a splash
SMU Economics undergraduate Kimberly Chan is part of a sibling duo competing in the national diving team in the Southeast Asian (SEA) Games 2015.…
Banking faces 'cataclysmic disruption'
At the 5th Annual Sim Kee Boon Institute for Financial Economics Conference 2015, held by SMU on May 6 and co-organised with the China Europe…
Gupta: Laggard Lenders will Vanish in a Decade
At the 5th Annual Sim Kee Boon Institute for Financial Economics Conference 2015 held by SMU on May 6, DBS Bank chief executive officer Piyush Gupta…
Striving towards customer delight
Among the topics discussed at the Institute of Service Excellence at SMU (ISES) Breakfast Roundtable in April was customer delight. SMU Assistant…