More people are dining out now than in 2021, but fast-food outlets and restaurants are falling short in terms of customer satisfaction and perceived quality of products and services such as takeaway and food delivery. The findings were part of a Customer Satisfaction Index of Singapore survey, whose results were released on Friday (Dec 2). The annual survey by the SMU Institute of Service Excellence (ISE) assesses consumer attitudes towards the food and beverage, and tourism sectors. ISE Executive Director Neeta Lachmandas noted that while F&B businesses have rebounded strongly following Singapore’s full reopening, they are still in a transition period where they are figuring out how best to allocate resources. However, while takeaways have proven to be a viable revenue stream for F&B establishments as a direct result of the pandemic, factors such as significant manpower challenges continue to plague the industry, noted Ms Neeta.