SMU’s Institute of Service Excellence recently released the 2019 full-year results of the Customer Satisfaction Index of Singapore study, which showed that satisfaction in Singapore’s consumer services has continued to improve across most industries. The study also delved deeper to reveal four key insights on what customers in Singapore look out for, and what businesses should consider to build a lasting relationship with customers.
Source
The Straits Times
20200511-stonline-business-what.pdf336.94 KB