On April 2, the Institute of Service Excellence at SMU (ISES) released the results of the 2014 Customer Satisfaction Index of Singapore (CSISG), alongside the announcement of results for the finance and insurance, and healthcare sectors for the 4th quarter (Q4) of 2014. The customer satisfaction index rose to 71.1 points, higher than 2013's 70.7 points, and represented a record high since the CSISG was started in 2007. ISES Director Caroline Lim said: "The continued improvement is a positive indicator for Singapore's service competitiveness on a world stage. Similar studies of customer satisfaction in other countries show that we are not far behind economies with traditionally strong service cultures, such as the United States and South Korea."