On the mysterious disappearance of Malaysian Airlines flight MH370, SMU Assistant Professor of Strategic Management (Education) and aviation expert Terence Fan said Malaysia's crisis management was flawed and had tested public confidence. "Why did they need days to 'corroborate' from their own radar images that the airplane could have turned west?" he said. "Couldn't they have known from day one that the different communications systems on the aircraft were turned off at different times?" he added.