Tigerair takes lion's share of sector with expansions

Tigerair said that its introduction of new capacity and destinations over the past year has enabled it to consolidate its position as Singapore's largest low-cost carrier (LCC). Based on the recently published second-quarter results of the Customer Satisfaction Index of Singapore, conducted by the Institute of Service Excellence at SMU, the service standard of the budget airlines sub-sector improved by 4.9 points to 67.5 points. This closes the gap on full-service airlines, which improved 2.5 points to 77.1 points.