According to the Customer Satisfaction Index of Singapore (CSISG) 2012 Q3 survey conducted by the Institute of Service Excellence @ SMU (ISES) , tourists are less satisfied with the quality of goods and services in Singapore. On a scale of 100, the tourism sector scored 70 points this year, down from 73.5 points in 2011. The survey polled some 2,500 tourists on their satisfaction levels with attractions, hotels and tour operators in Singapore.