DFS Galleria Singapore heads Customer Satisfaction Index

DFS Galleria Singapore, one of the 14 downtown Gallerias by DFS Group worldwide, had topped the Customer Satisfaction Index of Singapore’s (CSISG) Departmental Stores sub-sector for the fourth year running, with a score of 79.8. Compiled by the Institute of Service Excellence at SMU, the CSISG is designed as an objective barometer of service competitiveness across countries, industry sectors, sub-sectors and companies. All survey results were derived from face-to-face interviews with DFS Galleria Singapore customers at their residences, conducted between January and April 2013.