DFS Galleria Singapore, one of the 14 downtown Gallerias by DFS Group worldwide, had topped the Customer Satisfaction Index of Singapore’s (CSISG) Departmental Stores sub-sector for the fourth year running, with a score of 79.8. Compiled by the Institute of Service Excellence at SMU, the CSISG is designed as an objective barometer of service competitiveness across countries, industry sectors, sub-sectors and companies. All survey results were derived from face-to-face interviews with DFS Galleria Singapore customers at their residences, conducted between January and April 2013.