Do you have feedback for the Singapore Zoo? Rest assured, it will now be addressed without fail, thanks to a new system that helped Wildlife Reserves Singapore (WRS) bag the top prize at the Singapore Service Excellence Medallion award ceremony on Thursday. The biennial awards, first given out in 2011, are organised by the agencies of the national Go the Extra Mile for Service movement - the Institute of Service Excellence at SMU, Spring Singapore, Singapore Tourism Board, Singapore Workforce Development Agency and National Trades Union Congress. The chairman of the Medallion Governing Council, Professor Cham Tao Soon, pointed out that there were 50 nominations for the latest edition, up from about 30.