An annual survey measuring customer satisfaction nationwide has recorded the most positive results since it was launched in 2007. The healthcare, finance and insurance sectors have seen marked improvements. Emerging top in the survey was Alexandra Hospital, managed by JurongHealth, which saw growth of 10.6 per cent in the customer satisfaction index as compared with the previous year. The National Customer Satisfaction Index is compiled by the Institute of Service Excellence at SMU. In particular, restructured hospitals and polyclinics fared much better in meeting their patients’ expectations.