Alexandra Hospital has taken top spot for consumer satisfaction in the healthcare sector for restructured hospitals. It jumped from last position out of seven hospitals in 2011 to first place in the Customer Satisfaction Index of Singapore 2012 released by the Institute of Service Excellence at SMU. JurongHealth, which manages the hospital, emerged top in the same survey in the overall healthcare sector. JurongHealth said its focus is not just on building infrastructure, but also on building an organisation with the right people with the right values. This has helped to create an engaged workforce, with staff giving their best for the patients and their loved ones. It paid special attention to feedback, through initiatives such as monthly surveys, patient feedback lunches, focus groups discussions, service excellence training and awards.