Singaporeans less satisfied with public transport: Survey

A survey conducted by the Institute of Service Excellence at SMU (ISES) showed that Singaporeans are less satisfied with the public-transport system compared to a year earlier. ISES Academic Director Marcus Lee maintained that commuter expectations for public transport has not gone down despite the series of MRT breakdowns and issues concerning overcrowded buses. He added that their analysis showed that touch points like arrival frequency of trains and buses are very essential for commuters.