32 establishments recognised for service excellence

Thirty-two establishments were recognised for service excellence today at the “Best of Singapore Service Star” event. Held at The Gallery at Grand Hyatt Singapore, the event gave recognition to these establishments for being the top 10 per cent in terms of service delivery across the food and beverage, retail and nightspot sectors. Service standards in general have seen a marked improvement over the last three years. The latest Consumer Satisfaction Index of Singapore (CSISG) conducted by the Institute of Service Excellence at SMU revealed that Singapore achieved a record performance of 69.1 points for 2011.