Satisfaction towards healthcare sector at all-time low, public dissatisfied with long waiting time at clinics in the western region

The level of customer satisfaction with the health-care sector here fell to an all-time low last year, going by a survey done for the Customer Satisfaction Index of Singapore (CSISG). The survey, modelled on one done in the United States and replicated in other countries for cross-country data, has been conducted yearly since 2007 by the Institute of Service Excellence at SMU (ISES) and the Workforce Development Agency.