Commuters rate bus, MRT services poorly

According to data released by the Institute of Service Excellence at SMU, commuters are rating bus and MRT services more poorly than before. ISES Director Caroline Lim said that the decline in local public transport indices ?could be due to a mismatch of expectations which transport companies can address through greater customer engagement channels.? Also released yesterday were findings for the education sector, which has posted a persistent decline in customer satisfaction since 2007.