More tourists unhappy with hotels, restaurants

According to the latest Customer Satisfaction Index of Singapore by the Institute of Service Excellence at SMU (ISES), more tourists are unhappy with…

SMU and SAF Deepen Ties with Partnership on Continuing Education

In January this year, the Singapore Management University (SMU) and the Singapore Armed Forces (SAF) officiated a partnership whereby SMU will…

Second SMU China Forum explores the ‘new normal’ in China’s next phase of economic reform

[Singapore, 26 November 2014 (Wednesday)] – The Singapore Management University (SMU) held its second China Forum today to foster a deeper…

MPA looks at port sustainability

The Maritime and Port Authority of Singapore (MPA) has signed a memorandum of understanding (MOU) with SMU to promote research and innovation for a…

Tourist satisfaction with local hotels crashed to 5-year low in Q3

According to the third quarter Customer Satisfaction Index of Singapore released by the Institute of Service Excellence at SMU (ISES), customer…

Fewer tourists satisfied with customer service in Singapore

According to findings from the Customer Satisfaction Index of Singapore compiled by the Institute of Service Excellence at SMU (ISES), customer…

TODAY’s brief, Tuesday, Nov 25

The Institute of Service Excellence at SMU (ISES) will announce the 2014 third quarter Customer Satisfaction Index of Singapore for the food and…

Customer satisfaction drops for Singapore’s F&B and tourism sectors: Survey

According to the findings of the 2014 third quarter Customer Satisfaction Index of Singapore released by the Institute of Service Excellence at SMU (…

Tourist satisfaction dives for Singapore's tourism and F&B sectors

According to the third quarter Customer Satisfaction Index of Singapore jointly developed by the Institute of Service Excellence at SMU (ISES) and…

Fewer tourists satisfied by F&B, tourism here

According to the findings from the Customer Satisfaction Index of Singapore compiled by the Institute of Service Excellence at SMU (ISES), customer…