More tourists unhappy with hotels, restaurants

According to the latest Customer Satisfaction Index of Singapore by the Institute of Service Excellence at SMU (ISES), more tourists are unhappy with restaurants and hotels here. The survey saw a significant drop in consumer satisfaction for the food and beverage sector to 65.8 points from 70.3 last year – the lowest since 2011. ISES Director Caroline Lim said that the manpower crunch, as well as higher tourist expectations, led to the decline. Ms Lim added: "It is timely for businesses to review their operating model." She suggested they could have more self-service elements to combat staff shortages.