Satisfaction levels edge up: survey
Customer satisfaction levels in Singapore rose slightly last year, boosted by the performance of the finance & insurance and healthcare sectors.…
How to build the capability of SME leaders
It is important for CEOs of small medium enterprises to start building the capabilities of their leaders if they want to create a bigger impact on…
Banks, insurers regain lost ground as economy recovers
Banks and insurance companies met the expectations of Singapore customers better last year than in 2008. This emerged out of the latest results of…
Learning to be a better boss
Mrs Anne Joseph, who is in her mid-40s, signed up for the nine-week SME Advanced Leaders Management programme at SMU last year. She runs Rutledge…
Why patients feel better ? or worse
Singapore's healthcare sector is one of just two sectors where customers are now more satisfied than a year ago, according to ISES' CSISG 2009 survey…
'A cosmopolitan, open society critical'
Associate Professor for English Literature and Creative Thinking Kirpal Singh pointed out that it is important for citizens and those who have made…
Satisfaction levels edge up: survey
Customer satisfaction levels in Singapore rose slightly last year to 68 out of 100, according to a survey conducted by the Institute of Service…
Thomson Medical leads healthcare sector
Thomson Medical's score improved 4.4 points to 73.3 out of 100 in the 2009 CSISG, conducted by ISES. By using technology and raising service and…
Banks, insurers regain lost ground as economy recovers
The latest Customer Satisfaction Index of Singapore (CSISG) 2009, compiled by ISES at SMU, showed that the finance and insurance sector met the…
What customers want
The results of the CSISG 2009 survey offer companies some valuable insights ? ensure your business delivers its promises consistently to all…