Learning to be a better boss
Mrs Anne Joseph, who is in her mid-40s, signed up for the nine-week SME Advanced Leaders Management programme at SMU last year. She runs Rutledge…
Satisfaction levels edge up: survey
Customer satisfaction levels in Singapore rose slightly last year, boosted by the performance of the finance & insurance and healthcare sectors.…
Banks, insurers regain lost ground as economy recovers
Banks and insurance companies met the expectations of Singapore customers better last year than in 2008. This emerged out of the latest results of…
Malaysian PM threatened with subpoena
Associate Professor Bridget Welsh said, ?[Mr Najib] will not be able to get away from the fact that this is seen as the removal of a personal rival…
Anwar threatens to subpoena Malaysia PM
?The evidence will have to be overwhelming in order to move beyond the perception that Najib Razak is using the judiciary to remove a political rival…
Satisfaction levels edge up: survey
Customer satisfaction levels in Singapore rose slightly last year to 68 out of 100, according to a survey conducted by the Institute of Service…
Banks, insurers regain lost ground as economy recovers
The latest Customer Satisfaction Index of Singapore (CSISG) 2009, compiled by ISES at SMU, showed that the finance and insurance sector met the…
Why patients feel better ? or worse
Singapore's healthcare sector is one of just two sectors where customers are now more satisfied than a year ago, according to ISES' CSISG 2009 survey…
Thomson Medical leads healthcare sector
Thomson Medical's score improved 4.4 points to 73.3 out of 100 in the 2009 CSISG, conducted by ISES. By using technology and raising service and…
What customers want
The results of the CSISG 2009 survey offer companies some valuable insights ? ensure your business delivers its promises consistently to all…
