Survey: Experience with takeaway and takeouts influence customer loyalty the most

SMU Institute of Service Excellence recently released its 2020 Q3 Customer Satisfaction Index of Singapore, which found that in the food and beverage…

More staycations, food delivery and takeaway: Survey

Singapore residents are willing to spend more on staycations and also go on staycations more frequently, according to a survey conducted by the SMU…

Prepping student-managers for a post-Covid-19 Asia

In an interview, SMU President Professor Lily Kong discussed how the pandemic has helped affirm the three areas of focus that the University had set…

On a mission to tackle food and packaging waste

Social enterprise TreeDots is the brainchild of three SMU alumni: Tylor Jong, Lau Jia Cai and Nicholas Lim. It is a bustling online platform that…

Commentary: Retail isn’t dead – look at snaking queues outside Apple stores

In a commentary, SMU Lee Kong Chian Professor of Marketing and Director of the SMU Retail Centre of Excellence Kapil Tuli noted that while the retail…

Turning plastic waste into green paving material, invention by 2 uni students to be tested at Jurong Lake Gardens

Magorium is a start-up company founded by SMU student, Hu Chu Xian and Huang Zhi Jie. They spent three years developing a green paving material from…

Commentary: What a delay in Singapore’s political succession portends

In a commentary, SMU Associate Professor of Law Eugene Tan discussed what a delay in Singapore’s political succession arising from the COVID-19…

Commentary: Singapore could be a model for cooler cities in a world heating up

In a joint commentary, SMU Associate Professor of Science, Technology and Society Winston Chow, who is also principal investigator of Cooling…

Better management of volunteers needed in social sector, experts tell a panel discussion

Non-profit organisations can utilise their manpower, including staff, more effectively with better management of volunteers, a panel discussion heard…

Commentary: Cruise workers would rather be onboard ships in a pandemic than home

In a commentary, SMU Assistant Professor of Sociology Yasmin Ortiga discussed about the experiences of Filipino cruise workers repatriated to the…