McDonald's tops the fast-food field with record score
In the latest Customer Satisfaction Index of Singapore (CSISG) jointly developed by the Institute of Service Excellence at SMU and the Singapore…
Keeping customers satisfied as the labour crunch bites
The latest Customer Satisfaction Index of Singapore, jointly developed by the Institute of Service Excellence at SMU (ISES) and the Singapore…
Restaurants and hotels fall short on satisfying tourists
According to the Institute of Service Excellence at SMU (ISES), visitors to Singapore were far less satisfied with its food and tourism offerings in…
Attractions here vie for local visitors
According to the latest Customer Satisfaction Index of Singapore (CSISG) jointly developed by the Institute of Service Excellence at the Singapore…
SMU aims to GROW the green movement
This morning, SMU launched its GROW initiative to encourage more sustainable living in Singapore. The programme aims to cultivate food and encourage…
Who got rich or poor in 2014?
In his weekly commentary, SMU adjunct faculty member Larry Haverkamp shared about the stock market performance of different countries in 2014 and how…
More undergrads seeking financial aid, and getting it
The number of applications for bursaries and scholarships at SMU, NUS and NTU has risen by around 30 per cent to 50 per cent in the last four to five…