In a joint commentary, SMU Associate Professor of Law and Director, Centre for AI & Data Governance (CAIDG) Jason Grant Allen and Ong Li Min, Research Associate at CAIDG discussed the need for an array of safeguards and good sense in using the artificial intelligence (AI) chatbot ChatGPT in the public service, where accountability and legitimacy are paramount. They cited cases to highlight how the chatbot responses can at times be flawed, and highlighted the need for human intervention to check the generated output and mitigate potential risks.