Rise in takeaways a boon for Singapore's F&B industry

In a joint commentary, Chen Yongchang, Head of Research and Consulting at the SMU Institute of Service Excellence and another academic, cited recent data from the Customer Satisfaction Index of Singapore (CSISG) study, and explained how a rise in takeaways is a boon for Singapore's food and beverage industry. They also gave suggestions on how operators may develop a clear action plan for their takeaway strategy.