The SMU Institute of Service Excellence released the 2021 third quarter (Q3) Customer Satisfaction Index of Singapore (CSISG) results for the Food & Beverage and Tourism sectors. The report revealed that in Q3 this year, orders for F&B outlets had increased, but overall consumer satisfaction for coffeeshops had fallen from last year. It also noted a rising trend of middle-aged Singaporeans visiting local landmarks in the recent period.