The SMU Institute of Service Excellence (ISE) announced the customer satisfaction index for the retail and information communication sectors this year. 5050 consumers took part in the survey between January and April. The survey found that consumer satisfaction for the major telcos in Singapore had fallen overall. ISE's Head of Research Chen Yongchang shared that more people are now working and enjoying entertainment at home due to the pandemic, the inability of telcos to meet the resultant surge in demand could have affected customer satisfaction.
Source
Lianhe Zaobao