The Institute of Service Excellence (ISE) at SMU released the 2019 third quarter (Q3) Customer Satisfaction Index of Singapore (CSISG) results for the Food & Beverage and Tourism sectors on 29 November. In the latest results, the Food & Beverage sector scored 76.9 points on a 0 to 100 scale. This was a remarkable 3.6% improvement over last year. The Tourism sector scored 75.8 points, a more modest 0.9% improvement over the previous year. Both improvements were statistically significant and the performance represented record highs for both industry sectors since they were tracked on the CSISG in 2007.
Source
Lianhe Zaobao