The Institute of Service Excellence (ISE) at SMU released the 2019 third quarter (Q3) Customer Satisfaction Index of Singapore (CSISG) results for the Food & Beverage and Tourism sectors on 29 November. In the latest results, the Food & Beverage sector scored 76.9 points on a 0 to 100 scale. This was a remarkable 3.6% improvement over last year. The Tourism sector scored 75.8 points, a more modest 0.9% improvement over the previous year. Both improvements were statistically significant and the performance represented record highs for both industry sectors since they were tracked on the CSISG in 2007.