The Institute of Service Excellence (ISE) at SMU released the 2019 second quarter (Q2) Customer Satisfaction Index of Singapore (CSISG) results for the Air Transport and Land Transport sectors yesterday. The Land Transport sector, comprising of the Mass Rapid Transit (MRT) System, Public Buses, Taxi Services, and Transport Booking Apps sub-sectors, saw its customer satisfaction score inch up from 2018. Leading the improvements were the MRT System and Public Buses sub-sectors. The Air Transport sector, which comprises of the Airport, Budget Airlines, and Full Service Airlines sub-sectors, saw an uptick in customer satisfaction from 2018.